The Awareness Team can’t be everywhere. That’s why it’s important to us that you, as guests or staff members, also do your part to make this a great, safer festival for everyone! This includes stepping in if you think someone needs support. It’s important to speak directly to the person involved and ask if they need help. It’s perfectly okay if you feel overwhelmed at first. Since it’s not always easy to know what to do, here are afew simple tips.
Please note: If someone doesn’t want help, please respect their decision. Remember that the police aren’t always the best option. If you feel that someone’s life is in immediate danger, call emergency services (112), the police (110), or security.
Whatever you do, always make sure you’re safe yourself!
1. ASSESS / IDENTIFY
The first step in helping someone is recognizing that they’re in trouble. Keep your eyes open and learn to spot these situations.
2. DIRECT INTERVENTION
Don’t look away if you observe inappropriate, violent, or discriminatory behavior. Address the person directly, tell them what you’ve observed, and ask if they need support.
Examples:
Should we go somewhere else together (e.g., find some friends)?
Do you feel this person is being intrusive? Do you need support?
Should I accompany you to the Awareness Team or contact them for you?
Or: Address the person committing the violence directly and tell them bluntly that this is harassment and they should stop.
3. DISTRAACT THEM
Try to de-escalate the situation indirectly through a diversionary tactic. Shift attention away from the person affected so that they—if they wish—can leave discreetly.
Examples:
Start a conversation with the person committing the harassment; ask for the time, directions, or where the restroom is. Or get creative: start singing and dancing loudly—come up with something that draws attention to you.
4. DELEGATE
Ask someone else for help: Call in the Awareness Team or someone you trust to de-escalate the situation. This could be a friend, a festival staff member, security, or someone else on-site. Point out the incident and ask for help. If you want to involve someone from further away, address them directly: "Hey, you in the red sweater, can you help?”
5. PROVIDE SUPPORT AFTERWARDS
We can’t always intervene directly, but it’s always possible to approach the affected person after the situation and ask: Are you okay? Is there anything I can do for you? Should I call someone for you? You can always point them to the Awareness Team and accompany them there, or contact the Awareness Team yourself.
6. DOCUMENT
If you feel unsure or don’t feel comfortable helping, you can document the situation (notes, photos, video) to give the affected person the opportunity to use this material after the incident, e.g., to file a report. Try to note as precisely as possible where and what happened and what the people involved looked like. Let the affected person know that you witnessed the incident and offer to document what happened in writing.
7. DISCUSS
We need more people who are aware of harassment and the importance of standing up for others. Help spread awareness of this issue by talking to friends about discrimination and other forms of harassment and showing them how easy it is to intervene